Privacy Policy

Effective Date: April 16, 2025

1. Scope

1.1. Introduction

Welcome to PixelCreds.com (the “Site”). This Privacy Policy explains how Titaneum (UEN: 53501769C) (“PixelCreds”, “we”, “us”, “our”), the operator of the Site, collects, uses, discloses, and protects your Personal Data when you access our Site, purchase Products, or otherwise use the services offered by PixelCreds.com (collectively, the ‘Services’).

1.2. Agreement

When you accept this Policy, you agree to the collection, processing, use, disclosure, transfer, retention or storage, and disposal of your Personal Data in the manner described below.

1.3. Commitment

We are committed to protecting your privacy in accordance with applicable data protection laws in Singapore. Please read this policy carefully. By accessing the Site or using our Services, you consent to the collection, use, disclosure, and processing of your Personal Data as described in this Privacy Policy.

1.4. Relation to Other Terms

This Privacy Policy should be read in conjunction with our Terms and Conditions.

1.5. Amendments

We reserve the right to amend this Policy from time to time. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the amended Policy (please refer to Section 12 for details on changes).

2. What Personal Data We Collect

2.1. Definition

“Personal Data” refers to data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access.

2.2. Collection Methods

We collect Personal Data in the following ways:

2.2.1. Information You Provide Directly:

  1. Transaction Information: When you make a purchase, you provide necessary details for fulfillment, such as your Game User ID, Server/Region information, and potentially your email address for receipt and support purposes.
  2. Customer Support: If you contact us via email or our support page, or any of our official communication channels, we may collect your email address, name (if provided), phone number, and any information you include in your query.
  3. Account Information: When user accounts are available, we may collect information you provide during registration, such as your full name, full residential address, username, email address, and hashed password.

2.2.2. Information Collected Automatically:

  1. Technical & Usage Data: When you access the Site, we may automatically collect technical information, including your IP address, browser type and version, device information, operating system, referral source, pages visited, and time spent on pages. This is primarily used for site operation, security, and basic analytics.
  2. Cookies: We use cookies and similar tracking technologies. Please see Section 9 (“Cookies and Tracking Technologies”) for more details.

2.2.3. Information from Third Parties:

  1. Payment Processors: We utilize third-party payment processors. When you make a payment, you provide your payment details directly to the processor through their secure interface that may be integrated with our Site, or on their Site. The processor then provides us with transaction confirmation details, masked payment method information (like the last 4 digits of a card), transaction IDs, and potentially billing-related information (like country or postal code) for processing, fulfillment, and fraud prevention. We do not directly collect or store your full credit card number or detailed financial information.
  2. Fulfillment Providers: We share necessary game account details (User ID, Server, etc.) with our third-party fulfillment provider to deliver the Product you purchased.

3. How We Use Your Personal Data (Purposes)

3.1. Purposes of Use

We collect, use, and disclose your Personal Data for the following purposes:

  1. Providing Services: To process your orders, deliver the purchased Products to your specified game account, and operate the Site.
  2. Payment Processing: To facilitate transactions via our third-party payment processors.
  3. Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance.
  4. Security & Fraud Prevention: To monitor for potentially fraudulent transactions, protect the security of our Site and Services, and enforce our Terms and Conditions.
  5. Service Improvement & Analytics: To understand how users interact with our Site, diagnose technical problems, and improve user experience (often using aggregated or anonymized data).
  6. Legal & Compliance: To comply with applicable laws, regulations, legal processes, or government requests.
  7. Account Management: When accounts are available, to manage your account, provide account-related features, and communicate important account information.
  8. Marketing (Requires Consent): If you provide your explicit prior consent (e.g., by opting in via a checkbox), we may use your contact information (such as email address) to send you promotional materials or newsletters about our Products or special offers. You will always have a clear and easy option to unsubscribe or withdraw your consent from marketing communications at any time, typically via a link within the communication itself. If you encounter any difficulty unsubscribing, please contact us via our support channels for prompt assistance.

3.2. Limitation of Use

We will only collect and use your Personal Data for the purposes for which it was collected, or reasonably related purposes, unless we obtain your consent for other uses or as permitted/required by applicable laws.

4. Disclosure of Personal Data

4.1. Third-Party Disclosure

We may disclose your Personal Data to the following third parties only when necessary for the purposes outlined above:

  1. Payment Processors: To process your payments securely.
  2. Fulfillment Providers: To deliver the purchased Products to your specified game account. We only share the necessary game account details required for fulfillment.
  3. Service Providers: Third parties who provide services on our behalf, such as website hosting, cloud storage, data analytics, customer support tools, and security services. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
  4. Legal Authorities: If required by law, regulation, court order, or other legal process, or if necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  5. Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Data may be transferred as part of the transaction, subject to confidentiality agreements.

4.2. No Sale of Data

We do not sell your Personal Data to third parties.

5. International Data Transfers

5.1. Transfer Necessity

Your Personal Data may be transferred to, stored, or processed in countries outside of Singapore. This is necessary because we utilize third-party service providers to operate our Site and fulfill your orders, and these providers may be based or have data centers in various locations globally. These providers include, but are not limited to, our fulfillment partners, payment processors, website hosting services, cloud storage solutions, and analytics providers.

5.2. Safeguards

When we transfer your Personal Data outside of Singapore, we take appropriate steps required under applicable data protection laws to ensure that the recipient organization provides a standard of protection to the transferred Personal Data that is comparable to the protection required under those laws. This includes implementing contractual agreements or relying on other legally recognized mechanisms to safeguard the transfer.

6. Data Security

6.1. Measures

We implement reasonable administrative, physical, and technical security measures designed to protect your Personal Data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include secure servers, data encryption (where appropriate), and access controls.

6.2. Limitations

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

6.3. Breach Notification

In the event of a data breach involving Personal Data under our control that is likely to result in significant harm, we will notify affected individuals and the relevant data protection authority as required by applicable data protection laws.

7. Data Retention

7.1. Retention Period

We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable laws. This includes retaining data to satisfy any legal, accounting, regulatory, or reporting obligations. For instance, certain transaction records may need to be kept for up to five (5) years or longer if mandated by law.

7.2. Disposal

When Personal Data is no longer necessary for these purposes, we will take steps to securely delete or anonymize it.

8. Your Rights Regarding Your Personal Data

8.1. Your Rights

You have certain rights concerning your Personal Data under applicable data protection laws:

  1. Access and Correction: You have the right to request access to the Personal Data we hold about you and information about how we have used or disclosed it. You also have the right to request correction of any error or omission in your Personal Data. To exercise these rights, please contact us using the details provided in Section 13 (Contact Information). We may need to verify your identity before processing your request and reserve the right to charge a reasonable administrative fee for access requests, where permitted by law, of which we will inform you beforehand.
  2. Withdrawal of Consent: Where our processing of your Personal Data is based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time by contacting us or using the unsubscribe mechanism provided in the communication. Please note that withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal. If you withdraw consent for purposes essential to providing our Services, depending on the nature of your request, we may not be in a position to continue providing certain Services to you. We will inform you of the likely consequences of such withdrawal.

8.2. Response Time

We will respond to your requests regarding your rights as soon as reasonably possible and in accordance with applicable laws.

9. Cookies and Tracking Technologies

9.1. Use of Cookies

We use cookies (small text files placed on your device) and similar technologies to operate the Site, enhance user experience, perform analytics, and ensure security. Our use includes:

  1. Necessary Cookies: Essential for the Site to function properly (e.g., maintaining session state).
  2. Functional Cookies: Remember your preferences (if any).
  3. Analytics Cookies: Help us understand how visitors use the Site (e.g., Google Analytics). Data is often aggregated or anonymized.

9.2. Management

You can usually manage cookie preferences through your browser settings. However, disabling necessary cookies may affect the Site’s functionality.

10. Third-Party Links

10.1. External Sites

Our Site may contain links to other websites operated by third parties. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing them with any Personal Data.

11. Children’s Privacy (Minors)

11.1. Age Restrictions

Our Services are not directed at individuals under the age specified in our Terms and Conditions (e.g., 18 years or the age of majority) without parental/guardian consent. We do not knowingly collect Personal Data from such individuals without appropriate consent.

11.2. Parental Action

If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us immediately using the details in Section 13 (Contact Information). We will take steps to remove such information.

12. Amendments to this Privacy Policy

12.1. Updates

We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices, service offerings, or legal requirements. Any amendments will be effective immediately upon posting the revised policy on this Site. The “Effective Date” at the top of this Policy indicates when the latest revisions were made. We encourage you to review this Policy periodically to stay informed about how we protect your Personal Data. Your continued access or use of the Site or Services after the Effective Date constitutes your acceptance of the amended Policy.

13. Contact Information

13.1. Contact Details

For any questions or concerns regarding your Personal Data or this Privacy Policy, please contact us at: